5

Inspected my vehicle and made me aware that I had a tail light out. Art immediately called me and informed me of the price change and offered me after hours pickup if I payed by card over the phone. Very professional staff very pleasant experience.

Thanks for your review, Steven! We were happy to help and look forward to helping you again any time you need us!

- Newton's Car Care
5

I had been told by another repair shop that my rear brakes were getting bad and would need to be replaced soon. When I noticed a little squealing when the brakes where wet I decided to bring car in for new brakes. I found Newton's online with great reviews. Greg and Art were professional and courteous. They checked my brakes and did a general overall check. Imagine my surprise when they told me I didn't need new brake pads or rotors. They could have easily done the work and charged me but they were honest and only did what was needed. Even though there are several car repairs shops closer to where I live I'll be returning to Newton's...I highly recommend.

Lisa, I will be sure to pass along your great review to the rest of my team! It was a pleasure checking out your brakes and getting you back on the road as soon as possible. We pride ourselves on our customer service skills, so its great to hear that we are doing our job right! Please do not hesitate to call if there is anything else we can do for you. Thank you, Lisa!

- Newton's Car Care
2

I'm going to share two experiences to justify my rating. TLDR, I won't be returning, too stringent "interpretation" of "the law", and some shadiness, which was the thing that really turned me off. Let me preface this by saying that I'm not a fan of state inspections in general, at least not as implemented, particularly "safety" because they open way too much to interpretation by the mechanic/shop, who has a conflict of interest with regard to repair. Additionally, I'm the type of guy, the son of a mechanic, and at one time a mechanic myself, as well as an engineer, who has had things repaired in a shop by someone less times than I can count on one hand, over a 33 year period of time. If something is broken and it's a true safety issue, I'd have already fixed it. November 2020 visit for state inspection: Because of Covid, I put off the inspection last year as per NC state extension guidelines, until the last minute, which was November 2020 At the time I passed, with no corrections, but the guy stated, "your front tires were very close but we let them go". This concerned me, so I measured them at various places on the tires with a caliper at home. The lowest measurement was 0.09", when the state guideline is 0.0625" (2/32 or 1/16). Needless to say, this was rolling in my head for a while as the car approached 2021 inspection. To note, In November 2020, there were mask mandates for Covid, and not a single person in the shop or the reception area, that worked there, was wearing a mask, so I stood outside while they did the inspection. So, between that and the tire thing, I almost didn't go back. That said, I'm not a native of this city, I moved here 5 years ago, and I don't "know a guy", so when I need to do things like this, I'm just guessing whose good, so I decided to return because they at least have an easy way to make an appointment online. June 2021 visit for state Inspection: Before the inspection I went to discount tire a couple weeks earlier and had new tires put on, even though they weren't "quite" necessary. This highlights my problem with inspections, it's like a little mechanical fiefdom with a bunch of dudes gaslighting you, even though you know the car, the state spec, and can fix it yourself, or maybe know cars/engines better than they do, because once you're in there, you are somewhat of a captive audience. So I spent money, "just in case", because the inspector can be nitpicky, has no oversight, and you can't argue because they won't budge. The most you can do is accept the failure, then fix it, then waste your time returning and/or going somewhere else, or just pay them to fix it, no matter the cost or necessity, or preemptively fix something way ahead of necessity. So, the tires were fine, but this time it was a "tear in my wipers". I had specifically put wiper fluid in, and tested the wipers, including picking them up off the windshield to clear some debris from a tree I have to park under. I had also run the wipers from within the car both yesterday, and the morning before arrival at inspection. At no point did I notice a "tear" in the wipers, and if there was one, it certainly had no effect on the functioning of the wipers (it was small). After I balked at their assessment they brought me the passenger side wiper to "show me" and it it was torn about 3.5 inches on one end. Sorry, but NO WAY was it torn that much, as I stated, I had physically touched the wipers, stood right over them, cleared debris next to that specific wiper, and used the wiper, I would have noticed a big strand flopping around. In fact, when he showed me, you could see the white clean edging where the guy had "torn them further" to accentuate the problem. I capitulated to replacing them, and they didn't charge labor, but the cost of the wipers was $20, more than I'd pay somewhere else by a few bucks. Problem is, the wiper spec for my vehicle is 24", and 13", and they put a 14" on the passenger side. They also replaced both wipers, when likely the driver side didn't need it at all.

Hi Addison, I am sorry you feel the way you do about the NC State Inspection laws however we are required to abide by them. As far as us tearing your wiper blades I can promise you we are too busy to worry with something as petty as that. I truly wish you the best in your search for a shop that meets your needs. Thanks and if you would like to reach out to me personally, I not only own the shop but I am at the front counter every day. I was the one that helped you on this day. Best Regards, Greg Newton (Owner / Operator)

- Newton's Car Care
5

We have been customers for several years now and I am always happy with the work done on our vehicles. In the past I have had a hard time trusting shops to be honest and not try to sell me things I don't need. Greg always makes me feel like he is giving me a straightforward no pressure assessment of what needs to be done. I highly recommend them for your vehicle maintenance and repairs. Great customer service, best I have ever experienced with my automobile maintenance. Thanks guys!

Thank you, Pam! We take pride in customer service and appreciate you putting your trust in us for so many years. We appreciate your loyal business!

- Newton's Car Care
1

We are sorry to see that you left us a 1 star review, Billy. We would love to hear about your experience with us so we can understand what happened. If you would please call our shop at (336) 431-1516 and ask for our manager we would be more than happy to help you. We look forward to hearing from you, thank you.

- Newton's Car Care
5

All I can say is wow!!!!! To say I was stunned by the professionalism, quality of work and customer service would be an understatement. I’ve been trying for so long to figure out what was wrong with my volkswagen going from shop to shop, only to never really get an answer. The last place I took it too had my car for nearly a month still to no avail. I took it here and the problem was diagnosed and fixed the same day. I’ve never seen anything like it. Everybody i spoke to on the phone was friendly and even more so in person. I had to pick my car up after hours and key pickup was easy as well. I hope I don’t have any more issues soon but if I do I certainly know where to go. I must admit I’m not the one to typically write reviews unless the service is amazing and they truly blew me away! I’ll be recommending anyone I know to come here. Don’t even think about it just go!! You won’t regret it

We are so happy to hear about your positive experience, Solely Satire! We appreciate your business and the great review. Thanks for the feedback and please let us know if there is anything else we can do for you or your Volkswagen!

- Newton's Car Care
5

5

Prompt friendly profesional service.

Thank you for your review, we are glad to provide professional and prompt auto repair service!

- Newton's Car Care
4

Have several cars a discount every now and then would be mighty nice.

Avis, we appreciate your review and appreciate you bringing your cars to our auto repair shop.

- Newton's Car Care
5

Thank you for your review and for supporting our auto repair shop!

- Newton's Car Care
Newton's Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Newton's Car Care (336) 431-1516 if you have any issues in accessing any area of our website.