I'm going to share two experiences to justify my rating. TLDR, I won't be returning, too stringent "interpretation" of "the law", and some shadiness, which was the thing that really turned me off. Let me preface this by saying that I'm not a fan of state inspections in general, at least not as implemented, particularly "safety" because they open way too much to interpretation by the mechanic/shop, who has a conflict of interest with regard to repair. Additionally, I'm the type of guy, the son of a mechanic, and at one time a mechanic myself, as well as an engineer, who has had things repaired in a shop by someone less times than I can count on one hand, over a 33 year period of time. If something is broken and it's a true safety issue, I'd have already fixed it. November 2020 visit for state inspection: Because of Covid, I put off the inspection last year as per NC state extension guidelines, until the last minute, which was November 2020 At the time I passed, with no corrections, but the guy stated, "your front tires were very close but we let them go". This concerned me, so I measured them at various places on the tires with a caliper at home. The lowest measurement was 0.09", when the state guideline is 0.0625" (2/32 or 1/16). Needless to say, this was rolling in my head for a while as the car approached 2021 inspection. To note, In November 2020, there were mask mandates for Covid, and not a single person in the shop or the reception area, that worked there, was wearing a mask, so I stood outside while they did the inspection. So, between that and the tire thing, I almost didn't go back. That said, I'm not a native of this city, I moved here 5 years ago, and I don't "know a guy", so when I need to do things like this, I'm just guessing whose good, so I decided to return because they at least have an easy way to make an appointment online. June 2021 visit for state Inspection: Before the inspection I went to discount tire a couple weeks earlier and had new tires put on, even though they weren't "quite" necessary. This highlights my problem with inspections, it's like a little mechanical fiefdom with a bunch of dudes gaslighting you, even though you know the car, the state spec, and can fix it yourself, or maybe know cars/engines better than they do, because once you're in there, you are somewhat of a captive audience. So I spent money, "just in case", because the inspector can be nitpicky, has no oversight, and you can't argue because they won't budge. The most you can do is accept the failure, then fix it, then waste your time returning and/or going somewhere else, or just pay them to fix it, no matter the cost or necessity, or preemptively fix something way ahead of necessity. So, the tires were fine, but this time it was a "tear in my wipers". I had specifically put wiper fluid in, and tested the wipers, including picking them up off the windshield to clear some debris from a tree I have to park under. I had also run the wipers from within the car both yesterday, and the morning before arrival at inspection. At no point did I notice a "tear" in the wipers, and if there was one, it certainly had no effect on the functioning of the wipers (it was small). After I balked at their assessment they brought me the passenger side wiper to "show me" and it it was torn about 3.5 inches on one end. Sorry, but NO WAY was it torn that much, as I stated, I had physically touched the wipers, stood right over them, cleared debris next to that specific wiper, and used the wiper, I would have noticed a big strand flopping around. In fact, when he showed me, you could see the white clean edging where the guy had "torn them further" to accentuate the problem. I capitulated to replacing them, and they didn't charge labor, but the cost of the wipers was $20, more than I'd pay somewhere else by a few bucks. Problem is, the wiper spec for my vehicle is 24", and 13", and they put a 14" on the passenger side. They also replaced both wipers, when likely the driver side didn't need it at all.